Setup
Accepting payments (Connecting to Stripe)
To accept payments through furniturebank.net you will be able to accept payments for pick ups. If you don't have a stripe account you can use these steps to create one and connect it to furniturebank.net First navigate to control panel, then select ...
Restricting Requests by Zipcode
To prevent donors submitting requests outside your pick up area you can restrict your area by town. To do this click on Settings on the side menu and then form setup. The form is automatically setup as "No Restrictions", meaning that anyone can ...
Change Accepted Furniture
The furniture which displays on the form under the items accepted can be dictated in settings. First click on Settings on the side menu then click Furniture. A default list is loaded covering all the basics. You are able to change much of the ...
Add/Edit Text to Request Form
Text can be added before the form, at the start of each tab and on the last page (the thank you page). To add text navigate to Settings and then Form Text. Click on the tab you wish to add or edit. If you add text to Tab 1 - Contact, Tab 2 - Items ...
Add Text to Automatic Emails
Additional text can be added to all system emails. First click on the Settings on the side menu then communication. This will bring up a list of all the email sent by the system. Click on the on the row you wish to add an additional message. Add the ...
Restricting Requests by Town
To prevent donors submitting requests outside your pick up area you can restrict your area by town. To do this click on Settings on the side menu and then form setup. The form is automatically setup as "No Restrictions", meaning that anyone can ...
Mark a Pick up Request Complete
A request must be in a route to be marked complete To navigate to a the route through the schedule menu on the side menu. From the list of routes click on the route where the completed request From the route scroll to the request card you wish to ...
Cancel/Reopen a request
Cancel a request To cancel a request, navigate to the request and click the red button labeled cancel at the top right of the request. Requests cannot be cancelled if they are in route. Please follow this article first - Removing a pick up from a ...
Removing a pick up from a route
To remove a pick up from a route first navigate to the schedule on the side menu Then click on the route you wish to edit. Once you are in the route click remove. Once you click on remove the buttons under the stop should change. Next click on the ...